Operations & Marketing Management
FCHC undertakes the smooth functioning of the various hospital departments under this area of hospital management. We write and execute policies and protocols, and SOPs to ensure that the skill sets for clinical and managerial areas are maintained to achieve complete patient care.
Our healthcare/hospital operations and facility management services include:
- Operations Management
- Marketing Activities
Hospital Architectural Planning & Consultancy
Operations Management
• Front office • OPD • IPD • Billing • Admission/Discharge management • Inventory Management • Business Process Re-engineering • Length of stay analysis • Tariff rationalization
Marketing Activities
• Corporate relationship management • Identifying key areas for Business development • TPA Tie ups • Customer Relationship Management • Liaisoning General Practitioners (G.P)
GENERAL CONSIDERATIONS FOR HOSPITAL MEP PLANNING
General Considerations
1. Air quality for general hospital ventilation and air-conditioning
2. Special air quality, circulation and pressure for operating theaters
3. Positive and negative pressure rooms for patient isolation
4. Pressure cascade for surgical department
5. Laminar flow for special theaters and clean workrooms
6. Patient controls & interface
7. Special drainage of radioactive waste
8. Task lighting vs. comfort lighting
9. Operation & maintenance .
Mechanical Works Systems
1. Hvac System
2. Chilled Water System
3. Heating System
4. Ventilation System
5. Steam And Condensate System
6. Medical Gases System
7. Fuel And Lpg Systems
8. Compressed Air System & Central Vacuum System
9. Dust Collection System
10. Building Management System
11. Energy Conservation
Plumbing Systems
1. Water Supply System
2. Domestic Cold Water System
3. Water Treatment System
4.Domestic Hot Water System
5. Required Storage Capacity
6. Pumps
7. Drainage System
8. Normal Drainage System
9. Special Drainage System (radioactive, hazardous waste)
10. Rainwater Collection/ Retention
11. Site Drainage
12. Sewage Lifting Station
13. Fire Fighting System
14. Hydrotherapy Pool Mechanical System
Electrical works include the following systems
1. Lighting (general, task, and emergency systems)
2. Normal & essential power distribution systems, emergency generator, uninterrupted power supply (UPS) system and automatic transfer switches
3.Telephone & public address system (paging and music systems)
4. Conveying systems system (elevators, escalators, travelators)
5. Security surveillance and CCTV
6. Computer network empty conduits (coordination with IT systems)
7. Fire alarm system